FAQ about Family Villa Rentals
Staying in a private home that has its own staff is often a new experience for our clients. As is travelling to Bali. Here we have listed a few of our most frequently asked questions.
Q. Is Bali Safe for children?
A. Of course any travel with children involves risk and Indonesia is not a Western country as many of us are accustomed to. We can only say that as parents we all must follow our own instincts as to what is right and wrong for our own families. In recent years the infrastructure and medical system has vastly improved, however all visitors must take precautions and be respectful of the Islands limitations. We do our best to help families travelling with children safely enjoy their stay. Don’t drink the tap water, avoid street food if sensitive, wear sunscreen, hire a pool fence and/or nanny who can swim and be careful with transport!
Q. How do I pay?
1. Payments must be received in US Dollars.
2. Guests to the site should consider the currency convertor provided as a reference tool only.
3. A 50% deposit is required to confirm reservations with the balance payment due 60 days prior to your arrival.
4. Select Villas require a 20% deposit with the balance payment due 75 days prior to arrival.
5. The preferred payment method is via Direct International Transfer.
6. A USD$25 handling fee is added to each invoice to cover international transit/corresponding bank fees.
7. Credit Cards payments are available with a 2.5% surcharge and payable in Rupiah (your invoice would be converted for you and a payment link provided).
8. For any bookings under USD$1500 total we require full payment at the time of booking.
Q. Are discounts available?
A. Early Bird Discounts of 15% may be available when booking 150 days in advance at some properties and Last Minute Bookings often enjoy a 10% discount. We will advise you whenever discounts are available. For stays of 10 days or more in length, yes we can apply a discount also.
Q. What about baby equipment, nannies and pool fences?
A. Bali Family Villas will provide complimentary car seats for children for airport transfers. Whenever possible we will also arrange free baby cots and high chairs for your stay. We work with some recommended partner suppliers for nannies and pool fence hire, so we will put you in touch with them during the booking process. Many Villas also arrange casual babysitting once you have checked in.
Q. What are the dates for Seasonal Rates?
A. As each property is independently run the dates for each Villa do vary. For this reason when you enquire about a property we will send you the exact dates and details for the individual property/s you are enquiring about. However below is an example guide to seasons that are commonly used. Please note minimum night stay requirements may also apply, 3 nights in low season, 5 nights in high season and 7 nights in peak season.
Many Villas have the below seasonal breakdown as a guide. Please note some properties also offer a Shoulder Season rate in early April, late June and late August. We will advise as needed.
Low Season 2017:
- Jan 9th – January 26th
- February 2nd – April 13th
- April 22nd – June 15th
- September 1st – December 20th
High Season 2017:
- January 27th – February 1st ( Chinese New Year)
- April 14th – April 21st (Easter Period)
- June 16th – August 31st
Peak Season 2017:
- 21 December to 8 January 2018
Low / Mid Season 2018:
- January 9th – February 14th
- February 22nd – March 29th
- April 3rd – June 15th
- September 1st – December 20th
High Season 2018:
- February 15th – February 21st ( Chinese New Year)
- March 29th – April 2nd (Easter Period)
- June 16th – August 31st
Peak Season 2018:
- 21 December to 8 January 2019
Low Season 2019:
- January 6th – February 1st
- February 11th – April 4th
- April 22nd – June 14th
- September 1st – December 14th
Mid Season 2019:
- April 5th – April 16th
- June 15th – June 21st
- August 18th – August 31st
- September 1st – September 14th
High Season 2019:
- February 2nd – February 10th
- April 17th – April 21st (Easter Period)
- June 22nd – August 17th
- December 15th – December 25th
Peak Season 2019:
- December 26th to January 4th 2020
Q. Why can’t I find my Villa other places on the internet?
A. It may be because some of the Villas in our portfolio are Bali Family ‘signature villas’ so they are only available through our web site. Or it may be because some of the Villas are displayed here under a marketing name that is unique to our listing. We are very selective with the properties we decide to include so if you have any concerns please share them with us and we will try to help. It’s important you feel happy with your holiday booking.
Q. Should I stay in a Villa or at a hotel?
A. A private Villa is an intimate experience where you can totally relax and enjoy your holiday at your own pace. You can request meals and services from in-house staff at times that suit you and enjoy a truly private environment. If it is ‘people watching’ and a chance to socialise with other holiday makers in communal areas perhaps a hotel would suit you better. Often our clients spend half of their time at a boutique hotel and retreat to a rental villa for the remaining part of their stay. It’s your holiday, you choose what appeals to you.
Q. Who arranges my transport from the airport?
A. Bali Family Villas will arrange for a driver to meet you at the airport and drive you to your accommodation. After you have settled in we will then be in contact to see if you have any questions. At many of our Villas we will also provide a car to take you back to the airport at the end of your stay.
Q. How does shopping and cooking work at the Villa?
A. Each private villa has slightly different set ups but generally the in-house staff do all your grocery shopping and errands and prepare your meals accordingly on request. There will be a daily house keeping service also. Other services such as babysitting, massages, tours or a driver can be arranged on request. You will be provided with the details and inclusions of each individual place so you know what to expect.
Q. Does the Villa / Hotel have insurance in case of an accident or theft?
A. Bali Family Villas strongly recommends all people to take out appropriate travel insurance to cover themselves in the event of accident, illness or theft. You stay at all properties at your own risk, however of course measures are taken by management to prevent any problems during your stay. Bali Family Villas is a booking agency and under no circumstance can be held responsible for any loss, expense, damage, claim or injury either directly or indirectly due to your stay in a private villa or hotel that we represent. To get a quote for Travel Insurance please see our recommended partner
Q. Do we need travel visas to holiday in Bali?
A. Some non Indonesian travelers require a tourist visa to stay in Bali. It depends which passport you hold. If so you must purchase a Visa on Arrival (VoA) at the airport in Bali. The current cost is US$35 per person for a 30 day tourist visa, payable in US dollars or Indonesian Rupiah. You can also pay in other common currency, however the airport will decide the exchange rate. At this time credit card payment is not available.
When you land at the airport in Bali you need to go the “Visa On Arrival” counter and purchase your tourist Visa. The VOA After purchasing, you then join the line to go through the Immigration counter towards baggage claim.
Please check if you require a Visa on Arrival. Australian Passport Holders have recently been granted a free 30 Day Tourist Visas to Bali, however this may change in the future. Australians can proceed directly to the immigration counter on arrival at the airport.
Q. What if we have questions during our stay?
A. Bali Family Villas can be contacted during your stay by phone or email if you need any assistance. We want your holiday to be a truly exceptional and memorable experience.