Terms and Conditions

Guest Terms & Conditions of Stay

At the time of reservation you will receive the terms & conditions of stay specific to your accommodation provider. The cancellation policy and volcano disruption policy does vary slightly between properties. Please be sure to have comprehensive travel insurance prior to your departure.

Rates

The majority of rates for accommodation in Bali are based on US dollars and subject to Government Tax and Service charges as listed. Some accommodation providers set their base rate in IDR rupiah.

Bali Family Villas Payment Terms:

• Australian guests can pay in AUD via a domestic direct transfer to an Australian Westpac account or in AUD via Paypal.
• Payments made with Paypal incur a 2.6% surcharge.
• Actual pricing is in US Dollars which is the industry standard in Bali.
• Guests to the site should consider the currency convertor provided as a reference tool only.
• At the time of invoice you will receive the total amount in AU$ currency (converted from the equivalent in US$).
• Many Villas require a 50% deposit to confirm reservations with the balance payment due 60 days prior to your arrival.
• Select Villas require a 20% deposit with the balance payment due 75 days prior to arrival.
• If paying from outside of Australia the preferred payment method is via Direct International Transfer to our $AU account.
• A USD$25 handling fee is added to invoices for clients paying from outsIde of Australia to cover international transit/corresponding bank fees.
• All details specific to your reservation will be outlined on your Invoice at the time of confirmation.

Reservation & Payments

The exact payment terms may vary between properties as they each have their own management and policies. Your invoice will outline the payment terms and conditions of the property you are reserving.

Type One

A 50% rental deposit must be received by Bali Family Villas to guarantee your reservation. Deposits are required no more than 7 working days after receiving the invoice.  All payments should be received in full net of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s).

Type Two

Select Villas require a 20% deposit to secure your reservation with the balance payment due 75 days prior to arrival. All payments should be received in full net of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s).

Cancellation Policies

Type One

Deposit and balance payment are both non-refundable unless otherwise specified in the Villa Specific Rental conditions.

Type Two

Cancellation made within 90 days from expected date of arrival will result in a forfeit of 30% of invoice total amount.

Reservation modification made within 90 days from expected date of arrival will result in a forfeit of 30% of cancelled rooms rate.

Cancellation made within 60 days from expected date of arrival will result in a forfeit of 50% of invoice total amount.

Reservation modification made within 60 days from expected date of arrival will result in a forfeit of 50% of cancelled rooms rate.

Reservation modification made within 30 days from expected date of arrival will result in a forfeit of 100% of cancelled rooms rate.

Reservation modification made within 30 days from expected date of arrival will result in a forfeit of 100% of cancelled rooms rate.

No show will result in a forfeit of 100% charged.

Acceptance of any change is subject to approval by Bali Family Villas and the villa owner.

Volcano Disruption Policy

As Bali and the region have volcanic activity below is the policy on cancellation or change to arrival / departure dates in the event the airport is disrupted. Below is the standard policy.

• If the flight company cancels your flights to Bali but the airport remains open, you must refer to your private insurance company or travel company for any compensation etc. We will follow our standard cancellation policy in this case.

• If the airport in Bali is closed and it’s not possible to fly in to Bali on the day of check-in, we will offer credit of the value of the booking, to be used anytime from that day up to December, 2018; the value will be applicable for the same villa only and based on the season and rates they booked in (subject to availability).

• If you are staying at the villa while the airport in Bali closes, we will try to accommodate you to continue your stay at the villa you’ve booked (with a special discount on additional nights if needed) or in other properties if the villa you are staying in doesn’t have availability for extended dates.

Booking Changes

A US$200 administration fee will be charged by Bali Family Villas for any change of booking after a reservation has been confirmed. Acceptance of any change is subject to approval by Bali Family Villas and the villa owner.

Occupancy

The number of guests staying in a property can not exceed the maximum number of guests published and/or agreed to in the booking confirmation. The maximum occupancy stated includes children. Bali Family Villas reserves the right to refuse any bookings where there are more guests than the listed maximum occupancy.

Inclusions

All Villa rates are inclusive of the salaries of permanent household staff, cost of electricity, drinking water, cleaning & gardening supplies, launder of linens and towels, local taxes and basic bathroom and kitchen amenities unless otherwise stated. Please refer to each individual property for additional inclusions/exclusions such as a car or driver, personal laundry, food, beverage, telephone, internet access.

Formal Complaints

If guests in the private rental property or hotel encounter any challenge or problem that they consider as reason for a formal complaint, the matter should first be taken up with the villa/hotel management. If a satisfactory solution can not be found, the client should then report to the booking agent. No liability shall arise beyond the refund of the monies paid. Bali Family Villas will not honour complaints from a client upon departure of the accommodation.

Insurance

All guests are strongly advised to have comprehensive travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during their travel or stay in Bali.   Please see https://balifamilyvillas.com/travel-insurance.html

Liability

Bali Family Villas does their best to represent properties they believe to be professionally managed. However guests stay at their own risk. Bali Family Villas acts only as an agent for the villa owners, suppliers and/or contractors who are providing the accommodation, transport and services. Under no circumstances shall Bali Family Villas be held responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodation. This includes any delay(s), substitution(s), rescheduling(s), or change(s) in the provision of services or land accommodation arranged by Bali Family Villas or by reason military action, revolution or “acts of God”, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted.

No responsibility can be taken for failure of machinery, electrical fault or equipment in the villa, but the management and Bali Family Villas will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. Bali Family Villas does not accept responsibility for any events that are not in their control, such as fire, severe weather, illness, injury, theft, and power disruptions.  If any accommodations and/or services are substituted, Bali Family Villas at all times will act in good faith and use its best efforts to substitute with accommodations and/or services comparable to those originally contracted. Bali Family Villas at their sole and unfettered discretion reserve the right to refuse or discontinue service to any person(s) and/or to second any contract for accommodations or guests services.

Regulations

All guests are required to comply with local Indonesian laws and regulations. A copy of all guests passport may be required at check-in for police registration and only registered guests can stay in the villa. This is a standard regulation imposed by local authorities. No drugs or any illegal activities are permitted on the premises. Guests must show consideration regarding noise levels and to respect the privacy of other guests and neighbors. Any cost of dealing with police or other authorities is the responsibility of the customer.

All villas have noise restrictions in place. Please note that excessive noise (music or other) after 10pm is not permitted and guests that do not adhere to this policy may be requested to leave the premises.

By signing and/or paying your deposit for accommodation you agree on behalf of all registered guests the above terms & conditions.

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