Reset Password

header_image

FAQs

Staying in a private home that has its own staff is often a new experience for our clients. As is travelling to Bali! Here we have listed a few of our most frequently asked questions. If there is anything else you need, please feel free to contact us. We are here to make your holiday easy and stress free.

Are discounts available?

Yes we will inform you of the best rates and discounts applicable to your stay. We always offer the most competitive market rates. Early Bird Discounts of 15% may be available when booking 150 days in advance at many properties and Last Minute Bookings often enjoy a 10 – 20% discount. For stays of 10 days or more in length many villas can apply a long stay discount as well. We will advise you whenever discounts are available.

Are there minimum night stay requirements?

Yes minimum night stay requirements to apply. Generally speaking they are 3 nights in low and mid seasons, 5 nights in high season and 7 nights in peak season.

Can I have a celebration or party at the Villa?

Having a good time and celebration with family is part of a great holiday! However when it comes to entertaining outside guests or hosting a party with extra people who are not within the capacity requirements of the accommodation, permission is required. Many Villas have event policies and extra fees may apply. Please discuss with us what you have in mind.

Can I have a late check out?

Generally speaking check in time is 3pm and check out time is 12 noon. Guests schedules are of course accommodated where ever possible and we will communicate with the Villa staff and let you know what is possible. A late check out until 6pm or so is charged at 50% of the day rate as many flights depart Bali in the evening. You can also store your luggage at the Villa for the afternoon and return to meet our driver at the designated time for your departing flight.

Can my children share beds?

There are strict capacity rules at all Villas, and we need to know all guest numbers including children before arrival. Babies in cots or very young children sharing existing bedding with parents is permitted at most properties. Additional beds can be requested at charge.

Do we need travel visas to holiday in Bali?

Please check if you require a Visa on Arrival. Australian Passport Holders are currently granted a free 30 Day Tourist Visas to Bali, however this may change in the future. Australians can proceed directly to the immigration counter on arrival at the airport.

Some non Indonesian travellers require a tourist visa to stay in Bali. It depends which passport you hold. If so you must purchase a Visa on Arrival (VoA) at the airport in Bali. The current cost is US$35 per person for a 30 day tourist visa, payable in US dollars or Indonesian Rupiah. You can also pay in other common currency, however the airport will decide the exchange rate. Credit Card payment seems to be available only some of the time. When you land at the airport in Bali you need to go the “Visa On Arrival” counter and purchase your tourist Visa. The VOA After purchasing, you then join the line to go through the Immigration counter towards baggage claim.

Please be sure you have a ticket arranged to leave Indonesia at the end of your stay and that your passport has a minimum of 6 months until expiry.

Do you charge any fees?

We don’t charge any fees to help you plan your holiday. That’s right, you’ve got us to do all the research for you and help you plan your dream escape, and it will not cost you anything extra. In fact, as we have access to privileged rates and promotional offers, your trip is often cheaper than when trawling through the internet yourself.

Does the Villa / Hotel have insurance in case of an accident or theft?

Bali Family Villas strongly recommends all people to take out appropriate travel insurance to cover themselves in the event of accident, illness or theft. You stay at all properties at your own risk, however of course measures are taken by management to prevent any problems during your stay. Bali Family Villas is a booking agency and under no circumstance can be held responsible for any loss, expense, damage, claim or injury either directly or indirectly due to your stay in a private villa or hotel that we represent. To get a quote for Travel Insurance please see our recommended partner

https://www.balifamilyvillas.com/travel-insurance/

How do I make payment?
  • Australian guests can pay in AUD via a domestic direct transfer to an Australian Westpac account or in AUD via Paypal.
  • Payments made with Paypal incur a 2.6% surcharge. 
  • Guests to the site should consider the currency convertor provided as a reference tool only. 
  • At the time of Invoice you will receive the total amount in AUD currency (converted from the equivalent in US$).
  • Many Villas require a 50% deposit to confirm reservations with the balance payment due 60 days prior to your arrival.
  • Select Villas require a 20% deposit with the balance payment due 75 days prior to arrival. 
  • If paying from outside of Australia the preferred payment method is via Direct AUD International Transfer to our $AU account. 
  • An AU$25 handling fee is added to invoices for clients paying from outside of Australia to cover international transit/corresponding bank fees.
  • All details specific to your reservation will be outlined on your Invoice at the time of confirmation.
How does shopping and cooking work at the Villa?

Each private villa has slightly different set ups but generally the in-house staff do all your grocery shopping and errands and prepare your meals accordingly on request. You will be provided with the details and inclusions of each individual place so you know what to expect. We will also share some local tips of food delivery services which are excellent. If you have some essential items that you would like ready on arrival (milk, bread, cheese, fruit, drinks etc) let us know and we will arrange a pre-arrival shop for you.

I saw my Villa available other places on the internet, why is this?

Some properties are marketed exclusively to Bali Family Villas and others are available through other travel agents or web sites also. We practice price parity and the rates will be the same no matter where you book the Villa. Bali Family Villas has the most cost effective payment options for Australians in $AU currency and no hidden fees. We pride ourselves on offering complimentary services and equipment to our clients and are here to help along the way. You will get value added services when you book with us.

Is Bali Safe for children?

Of course any travel with children involves risk and Indonesia is not a Western country as many of us are accustomed to. We can only say that as parents we all must follow our own instincts as to what is right and wrong for our own families. In recent years the infrastructure and medical system has vastly improved, however all visitors must take precautions and be respectful of the Islands limitations. We do our best to help families travelling with children safely enjoy their stay. Don’t drink the tap water, avoid street food if sensitive, wear sunscreen, hire a pool fence and/or nanny who can swim and be careful with your transport options. Comprehensive Travel insurance is a must too!

My child has an allergy, what can be done in terms of dietary requirements at the Villa?

We can discuss allergies in advance with the kitchen staff, and have had several guests with nut or egg allergies. It is possible to brief the staff, but we also recommend you supervise food preparation to minimise risk. We can also arrange to purchase new pots and pans (at cost) that can only be used for you. We also have food catering and delivery options we can discuss with you.

Should I bring local currency from home?

There are several ATMs in Bali so withdrawing cash in local IDR currency is easy. However some of them only allow you to withdraw the equivalent of $50 or $100 cash at a time and you are subject to international bank fees each withdrawal. We recommend bringing some Australian Dollar cash with you and using a large money changer at a more favourable exchange. Many fixed price shops and restaurants accept credit card payments, but not pay wave or EFTpos facilities.

Should I stay in a Villa or at a hotel?

A private Villa is an intimate experience where you can totally relax and enjoy your holiday at your own pace. You can request meals and services from in-house staff at times that suit you and enjoy a truly private environment. If it is ‘people watching’ and a chance to socialise with other holiday makers in communal areas perhaps a hotel would suit you better. Often our clients spend half of their time at a boutique hotel and retreat to a rental villa for the remaining part of their stay. It’s your holiday, you choose what appeals to you.

What about baby equipment, nannies and pool fences?

Bali Family Villas will provide complimentary car seats for children for airport transfers. Whenever possible we will also arrange free baby cots and high chairs for your stay. We work with some recommended partner suppliers for nannies and pool fence hire, so we will put you in touch with them during the booking process. Many Villas can also arrange casual babysitting once you have checked in. We tailor the fencing and equipment need to each individual property, so we will help arrange as required depending on which system is best for the pool (for example steel or bamboo). We have baby bouncers, stair gates, bottle sterilIser and toy baskets that we offer our guests for complimentary use whenever possible also. If your Villa doesn’t have a bath tub and you are travelling with an infant we we will lend you a plastic baby bath to make life easier. It is not expensive to hire baby carriers, strollers or bed rails.  Let us know what you need and we will certainly help where we can to arrange and have the items waiting for you.

*Complimentary Car seats for airport transfers *Complimentary toy baskets & pool toys *Complimentary baby cots & high chairs *Personal advise from parents in the know *Co-ordination of pool fence installation

What about local transport during our stay?

You can ask our team or your Villa Manager to arrange a car with driver for your stay or for day trips. Taxis are also easily arranged and affordable.  Car seats are not required by law, and you may find taxis and hire cars even without seat belts.Scooter hire is also popular. We recommend extreme caution and never ever without a helmut. Public transport as such doesn’t really exist. Please ask us if you require transport advise.

What are the dates for seasonal rates

As each property is independently run the dates for each Villa do vary. For this reason when you enquire about a property we will send you will receive the details for the properties you are enquiring about. However below is an example guide to seasons that are commonly used.

2018

Low Season 2018:

  • January 9th – February 14th
  • February 22nd – March 29th
  • April 3rd – June 15th
  • September 1st – December 20th

High Season 2018:

  • February 15th – February 21st ( Chinese New Year)
  • March 29th – April 2nd (Easter Period)
  • June 16th – August 31st

Peak Season 2018:

  • 21 December to 8 January 2019

2019

Low Season 2019:

  • January 6th – February 1st
  • February 11th – April 4th
  • April 22 – June 14th
  • September 1st – December 14th

Mid Season 2019:

  • April 5 – April 16th
  • June 15th – June 21st
  • August 18th – August 31st
  • 1st September – September 14th

High Season 2019:

  • February 2nd – February 10th
  • April 17th – 21st April (Easter Period)
  • June 22nd – 17 August
  • Dec 15th – 25 December

Peak Season 2019:

  • 26 December to 4 January 2020
What extra services can be arranged at the Villa?

Daily housekeeping is included at all Villas, and night security. There will also be a garden / pool attendant. If you would like a car with driver, massage services, babysitting, a yoga class or other they are readily arranged on request. We have also helped guests with party planning and entertainment, birthday cakes and unique requests in the past. If you would like a special restaurant reservation during your stay our team can also make this on your behalf at one of Balis excellent dining options.

What if we have questions during our stay?

At the Villa you will meet the Villa staff. They will be on hand for day to day questions. Bali Family Villas can be contacted during your stay by phone or email if you need any assistance. We want your holiday to be a truly exceptional and memorable experience. Contact Us

What is the cancellation policy?

Different Villas have different cancellation policies and you will be informed at the time of enquiry. Generally speaking your deposit payment or part thereof is non refundable. Below are the two most common scenarios. Your travel insurance policy may also cover any loss, depending on your reasons of cancellation. We always work with the villa owners in these scenarios to establish a fair outcome for our clients.

Policy One: When a 20% deposit is requested.

*if a Guest cancels more than 60 days prior to the beginning of the Rental Period, the cancellation charge will be 20% of the total rental amount.

*if a Guest cancels between 30 – 60 days prior to the beginning of the Rental Period, the cancellation charge will be 50% of the total rental amount.

*if a Guest cancels between 0 – 29 days prior to the beginning of the Rental Period, the cancellation charge will be 100% of the total rental amount.

An administration charge of US$50.00 will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

Policy Two: When a 50% deposit is requested.

*if a Guest cancels more than 60 days prior to the beginning of the Rental Period, the cancellation charge will be 50% of the total rental amount.

*if a Guest cancels between 30 – 60 days prior to the beginning of the Rental Period, the cancellation charge will be 100% of the total rental amount.

What items should I bring from home?

You can buy most essential (and non essential items) in Bali. We recommend bringing with you Milk Formula if your baby is accustomed to a particular variety. You can buy cheese, yogurt and regular pasteurised milk as well as fresh produce readily but rusks, corn cakes, muesli bars, fruit bars and sugar free toddler snacks are not easy to locate. Nappies can be purchased easily, however we recommend bringing a supply of quality Huggies or similar for night time use as they are more absorbent than the locally available product.

Due to Government taxes Alcohol purchased within Indonesia is up to 50% more expensive than in Australia and there is also a limited selection. If you would like to enjoy the wine, champagne or spirits of your choice during your stay, we recommend bringing a bottle with you from Australia. Visitors to Indonesia are permitted to bring 1 litre of alcohol into the country per adult visitor.

Please let us know if you have questions about any particular item.

Who arranges my transport from the airport?

Bali Family Villas will arrange for a driver to meet you at the airport and drive you to your accommodation. After you have cleared immigration and collected your bags, look for a sign with your name on it.  After you have settled in we will then be in contact to see if you have any questions. At many of our Villas we will also provide a car to take you back to the airport at the end of your stay.

Why can’t I find my Villa other places on the internet?

It may be because some of the Villas in our portfolio are Bali Family ‘signature villas’ so they are only available through our web site. Or it may be because some of the Villas are displayed here under a marketing name that is unique to our listing. We are very selective with the properties we decide to include so if you have any concerns please share them with us and we will try to help. It’s important you feel happy with your holiday booking.

Will drinking water and pool towels be provided?

Yes safe bottled drinking water will be provided at the Villa. The tap water is not safe to drink. Do not even rinse your tooth brush with it if you can avoid it. It is common for all dishes and cutlery to be washed in tap water at restaurants and Villas, however you can request that your children bottles can be washed in bottled water and sterilized in boiling water. The Villas provide bottled drinking water. Microwaves are not common in Bali as they use a lot of electricity so you may sterilise the old fashion way, by boiling water on the stove or with use of a bottle steriliser.

Linens, bath towels, pool towels and basic toiletries will be provided at the Villa.

  • Payment is easy when you book with us

    • We are an Australian Owned Business
    • We accept payment in AU$ currency
    • There are no hidden banking fees
    • The payment process is safe  & stress free
    • We offer a Best Price Promise

  • Standard Inclusions When you book with us

    • Complimentary Car Seats for Airport Transfers
    • Complimentary Baby Cots & High Chairs
    • Welcome Gift & Use of Toy Basket
    • Co-ordination of Pool Fence Installation
    • Personal Advice From Parents In The Know
  • Bali Family Villas team

    Our service goes far beyond an online enquiry. We’ll get you Bali-bound with confidence. If you have any questions about choosing the perfect villa – at the best price for you & your tribe, we’re here to help. Call us on +61 2 8003 4060 or +61(0)413 940 666 or send a question below.

    Get in touch

  • WHAT OTHER SAYS ABOUT US?

    FOLLOW US ON INSTAGRAM