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Practical Information

Below are some commonly asked questions about spending time in Bali with your loved ones. Please don’t hesitate to ask us if you have any other questions about life in Bali?

general housekeeping notes

Each Villa has different arrangements for staffing. In general every Villa includes a daily housekeeping service. The team will clean general areas and make beds during your stay. A respectful level of general mess is tidied up during your stay at the Villa. We hope this gives you a chance to rest and relax on holiday.

adaptors for electricity

Bali sockets for charging phones and other devices are in a Type C or Type F European style with two entirely round pins (and the Type F has clips on the side for Earthing) and 230V. We recommend bringing a travel adapter for your electrical appliances. You can purchase international adaptors at most airports and also ask behind the counter at some convenience stores in Bali. The Villa may have some available also.

what to pack?

Most Villas have a basic hairdryer but for more powerful hair dryers or straighteners we recommend to bring with you. The Villas will provide basic amenities such as soap and toilet paper.

We recommend bringing your own sunscreen from home to ensure a good level of SPF protection.

Snacks for the first morning can be a good idea also, as with the time difference you may wake up early and need something to keep you going until breakfast is served.

And leave space in your luggage for shopping to take home!

laundry & linen

The Villa will provide bath towels, all bedding and pool towels. You can ask to take a pool towel to the beach although we recommend sarongs in the heat and humidity or ease of carrying.

The Villa does not wash guests clothing in-house. If you wish to have a personal laundry service there are many in Bali that are very affordable and with a fast turn-around time. The housekeeping team may take your items to the local laundry for you, please note that any damages are at your own risk. In general, laundry services are great.

what about mosquitoes?

The Villas have a regular schedule of fogging for mosquitoes. The best defence against Dengue is to use repellent during the day in particular. The Dengue variety of mosquito is more active in the morning and daylight hours rather than at night / evening. Keeping bedrooms closed with air-conditioning on is also helpful.


Most Villas provide a safety deposit box in at least one of the main bedrooms for use during your stay. Talk to your Villa Manager about staffing hours and access to return to the Villa in the evening. Use common sense with leaving valuables around in open air living spaces and lock your lap tops etc in the bedrooms with you over night. Always have comprehensive travel insurance for the duration of your stay.

Where should I shop for the fresh groceries in Bali?


Frestive – A great option for fresh vegetables! Located near LIO corner on Jalan Kerbokan. They have a good selection of vegetables and snacks as well as toiletries. Their prices are very affordable. They also have a deli with meats and seafood. There is also a frestive at Berawa corner, at the junction just up from Finns Beach Club.


Pepito Mart – There are several Pepitos in Seminyak and Canggu and they offer one of the better selections of fresh and packaged goods. The prices are fair and they often sell some toys, goggles, stationary etc if the kids are looking for extras.


Coco’s Supermarket – located on Eat Street in Seminyak. There is also an ATM inside.


Bali Buda – for health foods then look no further than Bali Buda. They sell a huge range of natural remedies, sweets and fresh bread baked daily including Gluten Free options. They also have a great cafe worth stopping in at. Located on the main road towards Canggu in Kerobokan as well as more recently in Batubolong Canggu.


Canggu Station – located in a prime location opposite the Finns Recreation Club and Splash Water Park/ Fresh bread is delivered daily, good selection of meats and seafood’s and a bottle shop. A decent range of imported goods and fresh fruit and vegies. Next door to Starbucks. They also have ATMs.


Bintang Ubud – stock up on accessories, clothing, shoes, suitcases, groceries, alcohol, toiletries and more. Bintang Supermarket is on Jl Raya Sanggingan No 45, Campuhan. About 5 mins or so from the Ubud market by car.


Hardy’s Sanur– a popular Sanur supermarket, just 500m from the Bali Hyatt to the north is Hardy’s. Three floors of goodies however the top two are mainly tourist knick knacks including paintings, souvenirs, silvers, clothing and bags. On the ground floor you will find most of the groceries you need plus they have a wide range of imported goods.

Please note Bali is a fragile island. Trash, Water and Traffic are big problems, like in any
other part of the developing world. Help by being a conscious consumer. Provide your own
reusable shopping bags and please say no to plastic and straws.

What about GO-JEK or villa food delivery?

If you don’t already know about Go-Jek check it out.
GO-JEK is an APP providing shopping and food delivery to your Villa. Hundreds of restaurants via a few taps on your smartphone screen. It is pretty awesome once you dial it in.

Go to the below link and select DOWNLOAD or search it in your APP STORE once you have landed in Indonesia.

All communication is done through the App and you can choose cash payment or connect to credit card.

Where do I buy Gluten Free or Dairy Free foods in Bali?

You can get GF and DF foods at most cafes and restaurants in Bali. You won’t have a problem finding these items when eating out.

Our suggestions for purchasing items to have in the Villa is Bali Buda or Zero Waste Bali who also deliver.

Soy milk and rice milk is available at the Pepito Supermarkets and Canggu Deli. Several Cafes specialize in healthy eating.

For Gluten Free breads we suggest Made’s Bakery in Batu Bolong, Canggu or Batubelig.

You can also search on the Go-Jek app for Gluten Free and options will appear.

Where to buy wine and alcohol in Bali?

Many travellers are shocked at the cost of alcohol when they first arrive in Bali. The Indonesian Governments places import duties on alcohol of between 90% on wines and up to a massive 150% on spirits. Beer drinkers can rest easy with Beers starting from $1 per bottle! Imported wines that are $15 at home are as high as $40 and the selection is not huge.

Duty Free

Each adult traveller can bring one litre or one standard bottle of alcohol through customs on arrival, so we advise bringing your favorite with you duty free from your departure airport. You will find the Villa staff don’t drink wine or really feel confident choosing on your behalf, so below are some bottle shops you can visit.

Red & White

If you’re looking for a fine bottle of wine or an affordable bottle of champagne, Red & White is one of your best bets in Bali.

True to its name, Red & White stocks a good selection of international wines. The champagne section is also worth checking out, as you can pick up a bottle of French bubbly for around IDR 400,000 (USD $29). Next to wine, Red & White also has a good selection of spirits.

There are several outlets in main areas. If you search RED & WHITE in google maps they will show the locations which include the Airport, Seminyak, Canggu & Sanur.


Bottle Avenue is a small bottle shop centrally located next to the popular Motel Mexicola restaurant and just a few doors down from Vin+. Due to the shop’s small size, the selection is pretty limited, but it’s a decent place for picking up a basic bottle of wine, spirit or beer for reasonable prices. Bottle Avenue has multiple outlets across Bali, including Sanur, Ubud, Canggu, Legian and Pecatu.

Canggu Station

Canggu Station is one of the expats hotspots in hip and happening Canggu. This upscale grocery store offers fresh produce, cheese and fine meats and is a great place for picking up western groceries.

Canggu Station also has a small separate room for wines and spirits.

Location : Jalan Pantai Berawa No. 8, Canggu, Bali

Beer & Co Canggu

Beer & Co is a one-stop shop for all your drinking needs. With locations on Canggu’s super-hip Jalan Pantai Batu Bolong and the main drag down south in Legian, Beer & Co is part bottle shop and part cosy bar. The brand offers a wide selection of wines, spirits and of course, their namesake beer.

If you’re sick of basic Bintang, you might want to stop by Beer & Co, as they also stock brands like Hoegaarden, Kilkenny and Anderson Valley.

Location : Jalan Pantai Batu Bolong No. 35A, Canggu, Bali



Bali is an island, so there is no mass transportation here. Most tourists get around by car or scooter. The Go-Jek App and Grab App are the best resources for booking motorbike taxi or cars.


You can get a personal driver for a day trip (12 hours max) for around 700,000 IDR ($70) a day (check if this includes petrol). Your Villa Manager should be able to arrange one for you and Bali Family Villas also has a network of reliable drivers which we will arrange for you on request.


Car seats are not compulsory or common in Bali so it is ok if you choose to seat kids on your lap or without a safety chair. We provide for airport transfers and can arrange for your day trips on request as well. In general the traffic moves slowly in popular areas, but of course having children securely fastened is important.


Blue Bird taxi is the most reputable taxi service throughout Indonesia. The cars are light blue with a Blue Bird logo on top and special code/number on the back. They will always offer a metered fare, unlike other companies that negotiate the fare through their drivers.

To get one from your Villa, you can get the staff to order for you. To get one from the street, you can order directly by using the Blue Bird mobile app or just stop one on the street. Although, you need to be quite vigilant to spot a Blue Bird because a lot of other taxis are also blue.

We recommend go-jek for day to transport over taxis.


Honking or tooting is a polite gesture to let someone know that you are nearby or overtaking. It’s a way of communicating between drivers. After a while, you will get used to it.


You are by law expected to wear a helmet. You will find that bike accidents are common. Travel insurance often doesn’t always cover mopeds accidents, especially if you don’t have a license.

It’s normal to pay around 100,000 Indonesian Rupiah ($10) a day to rent a scooter short term.

Scooters can be a great way to explore Bali but please be careful and wear a helmet. The hire company will not likely have children helmets so if you are taking the kids buy one please, and give to a local child when you head back home. Wear proper shoes, long pants etc and use caution.


Yes, if you have an International Drivers License you can hire a car in Bali. Check you have somewhere to park the car at your accommodation and be careful as road rules are not as firm as in other places.


If you would like a massage in the Villa your Villa Manager can arrange for you, often from the local spa. Some therapists bring their own massage bed and linen, oil etc so ask for this service. We recommend the below providers, but the local spas also provide In-Villa massage. The cost will vary from $10-$80. Bali has the highest density of Spas in the world, so a massage or manicure is very much on most visitors itinerary.

Numbers we hope you don’t need :

Bali’s health care system has improved in recent years. If you must visit a hospital during your stay the main ones are Siloam and BIMC. If you need advice on a home visit doctor for children during your stay you can also contact us to help.


Siloam Hospital Sunset Road

Emergency Call Ph: +62 361 779911
Doctor Clinic Ph: +62 361 779900
Siloam Hospital Raya Canggu, Canggu

Emergency Call Ph: +62 8113991134

If you need advice on a home visit doctor for children during your stay you can also contact us to help.

For guests staying in Berawa the Hydro Clinic arranges home-visits and is a 24 hour service.

Whats App +62 822-9829 – 8911

If you need advise on a home visit doctor for children during your stay you can also contact us to help.

BIMC have hospitals in Nusa Dua, Ubud and Kuta.
Call Ph : +62 811-3896-113

Tourist Police

Ph +62 361 224 111

Bali Airport

Ph +62 361 9351011

Australian Consulate General Bali

Ph +62 361 24118

Money & Currency


The local currency is Indonesian Rupiah (IDR). There are two options for cash, ATMs or money changers.

Some of the more official changers such as Central Kuta Money Exchange and BMC are amongst the more entrusted. Withdrawing cash through ATM’s is the recommended way.

The maximum amount you can withdraw in one go at an ATM is either 1.250.000 – 1.500.000 (machine with a 50.000 sticker) or 2.500.000 – 3.000.000 (machines with a 100.000 sticker). There are several ATMs in the main areas of Bali. You will also find them inside Circle K and Mini Mart Outlets.

Many shops and restaurants offer credit card payments but EFTPOS using your savings or cheque account is not always possible. A surcharge of 2 – 4% is applied when using credit cards. Using tap on your phone for payment is only occasionally compatible with payment systems in Bali.

Please be sure to bring physical bank cards as a back-up rather than relying purely on phone payments. Having IDR cash on hand is also recommended.


It is not a requirement but a small tip can go a long way for a lot of Balinese, especially for cleaners, drivers, helpers etc. If you would like to tip the Villa Staff when you leave, this is at your discretion. We recommended giving one amount to the Villa Manager and they can distribute to the staff team. As a guide IDR100,000 upwards per staff member is commonly offered.

Food & Drinks


Definitely not, the tap water in Bali hasn’t been processed for drinking; only for washing your body / clothes / other items.

The Villas provide drinking water during your stay in Large Gallons. They also prepare drinking ice.


Long has it been preached to be weary of ice in Bali. In the last decade or more however, the standards have improved greatly. Most places have drinking ice delivered. So YES, it is safe to have a drink with ice in most venues.


Bali Belly is very common. Be cautious by using hand sanitizer frequently, never use tap water to brush your teeth and be careful not to get water in your mouth when showering and swimming. Street food in Bali often doesn’t agree with Westerners, so if you want to sample the local food it’s best to go to a clean looking ‘warung’ (Indonesian term for small cafe). Charcoal pills are the best remedy; you can get them at chemists around Bali.

Taking a pro-biotic can also help.

The only treatment is generally rest and hydration. Of course, calling a doctor if you are concerned is a good idea. Some guests like to arrange a hydration drip at the Villa through one of the many companies that offer these.

For example, see The Dose Bali, and home visit doctors also offer them.

medicines and first aid?

We recommend packing items you may need without notice overnight such as Pain Relief or specialist prescriptions. There are several chemists called ‘Apotek’ where you can buy general medicine over the counter such as medicated ear drops, eye drops, Ventolin, antihistamine, Panadol, first aid items and even antibiotics.



With your own data, you can use transport apps, google maps, and refer online guides while out and about and not on WiFi. Pre Paid Credit is called Pulsa. Ask for a data only package or data plus calls. Some phone sellers will not be able to issue a local SIM for a phone that was not purchased in Indonesia.

Prepaid sims are available as are E-sims and International Roaming solutions.

1. Ask your network provider before leaving your home country about their international roaming packages and charges. Sometimes this can be the most fuss free way to stay connected on holiday.

2. There are several e-sim options available on the market also. For example,

3. Luckily WiFi is readily available, it is almost everywhere in the main areas! Many travellers choose to rely on Wifi during their stay.

As most of the cafes / restaurants / hotels will have WIFI WHATS APP is the best way to message with drivers, each other, or Balinese suppliers during your stay. You keep your Australian / or home country phone number and make calls / messages for free using WHATS APP.

where to buy a SIM CARD?

If you decide to purchase a local SIM card once in Bali, the airport offers places to buy a SIM card on arrival. When you leave the luggage claim area at Denpasar Airport and pass through security, you will find booths from all major telecom providers on the island. They usually offer a special tourist SIM Card deal and it’s possible to buy and set up a prepaid SIM card at the airport before you head on your way.


What will the weather be like for my trip?

Bali experiences a tropical rainy season from around October/November through to March/April. Rainy season can still be fun, usually the sun will shine for a few good hours on most days. But yes, it is hot all year round.

What about the Volcano on Bali?

Mount Agung in central Bali is an active volcano and from time to time lets of Ash during an eruption. This can affect the airport schedule as airlines may decide not to fly due to visibility. Occasionally the airport temporarily closes. Generally speaking there is no safety concerns in relation to the Volcano. The evacuation zone is a 5 km radius from Mount Agung and Seminyak and Canggu are 70 km away. The last time the Volcano had notable activity was 2019.

Please note Bali is a fragile island. Trash, Water and Traffic are big problems, like in any other part of the developing world. Help by being a conscious consumer.

Provide your own reusable shopping bags and please say no to plastic and straws.